UsherPersonal movie assistant
Here's where you can find information on common issues; submit help requests, bug reports, and ideas for new features; and contact us directly in case you don't find what you need on this page.
In addition to these resources, Usher's Help file is an excellent source of information and tips about the program.
On the Many Tricks blog, we run an occasional series of tips in a "How To" series. For your convenience, all the How To articles related to Usher are reproduced here; just click to read directly on this page. (You can also click the title in the header area of the article to read the original blog entry and any associated comments).
Set playback start/stop points. Jan 10 '11
Get discounts for volume purchases. May 8 '14
The following topics are covered in the Usher section of our Knowledge Base; use the links below for fast access to each area of discussion.
Why don't YouTube downloads work? Dec 8 '12
Why do some movies say ERROR? Feb 18 '11
Why are some movie preview images black? Jan 25 '11
Why does Usher use so much RAM? Jan 24 '11
Why isn't Usher 64-bit? Jan 24 '11
How to transfer licenses to another Mac Nov 2 '15
Why does Usher contact your web site? May 2 '12
What are the terms of your software license? Mar 31 '10
Our support system is where you can ask for specific instructions on how to do something, suggest a new feature, and report bugs. To do any of those things, just click the relevant link below:
Complete all sections of the form, then click the Submit Ticket button at the bottom to put your ticket into the support system.
Note: A valid email address is required in order for the support system to work properly.
While our support system is the best way for us to interact with you, you can also use regular email if you prefer. In addition, we maintain the Usher Talk Google group as another communications channel.
Although we're on Twitter, that's really not an ideal support medium (140 characters is just not enough to resolve most questions). As a result, if you ask support questions on Twitter, we'll probably reply with the URL to this page, so that we can better address your question.