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License file not accepted by programs

If you're trying to install the license for one of our programs and it's not working, there's a chance the file downloaded in the wrong format. This can happen if you use Safari 4.0.5 (other versions too, perhaps) and download the license file from Yahoo Mail, GMail, or MobileMe (again, possibly other services).

In those cases, Safari appends ".xml" to the downloaded license's file name, which causes the license to fail. The easy fix is to just remove the ".xml" from the end of the filename; you can then drag-and-drop the license file onto the program, and it will work. Depending on your Finder settings (regarding visible extensions or not), you may have to do this from the license's Get Info box to make sure the '.xml' bit is gone. Alternatively, you can download from those services in other browsers (even other WebKit browsers); only Safari adds the .xml extension.

We're looking for a better fix going forward, so hopefully this is a temporary workaround.

 

Comments
gknacks -- Apr 7 2010, 1:03 PM
After downloading my Witch license in leech it had the proper extension but would not allow me to drag-and-drop the license file into the program. I changed the file extension to .doc and then back to .witchupgradelicense and the issue was resolved.
hobbes444 -- Apr 8 2010, 12:11 AM
Same problem here, I had to close System Pref and reopen it: in "about", the version of witch was still 2.0.2 somehow, after closing and reopening the sys pref, it was 3.0 and everything worked.
gladmax -- Apr 19 2010, 5:18 AM
None of this worked for me. Spent $8 for nothing. Thanks, guys. Hope you get back to me with a fix.
billclarke -- Apr 29 2010, 7:59 PM
Me too - I just ordered the upgrade from Witch 2 and can't register the program.
buttermilk -- Apr 30 2010, 9:40 AM
I donated for v1, then purchased v2 and received my license, but in spite of my many attempts, including the various methods mentioned here, the program never accepted my license. Several emals I sent to these folks went unanswered. Then v3 came along, so I purchased an upgrade and again the license was not accepted. This includes v3.1 released yesterday. I'm afraid that without the license accepted the program may stop working after awhile. This is unacceptable!
SimoneUeb -- May 6 2010, 11:37 PM
Same problem here: I bought an upgrade which worked fine on my MBP. Then I bought a new MBP and the upgrade license is not accepted.
j.flym@neu.edu -- May 19 2010, 4:42 AM
Me too. None of this worked for me. Using Safari 4.0.5, what gets downloaded is essentially an empty file, which the space into which i drag it doesn't accept. There is no ".xml" appended to the file name. Using other browsers, (Firefox, Google), i can't even download the attachment at all - i.e. a control-click doesn't give me the download option. In Firefox, if i try to use SpeedDownload, a window pops up asking for my name and password - and then refuses to accept what i know to be the correct answers.
Obviously, some option other than the license image should be adopted by the developer - it is a royal drag to waste all this time trying to enter the license for which i paid. Given the above comments, it seems to me that the developer is not treating its clients as it should.
SimoneUeb -- May 26 2010, 12:25 AM
Yet a new version with many improvements, but I still cannot register. This seems to be a problem you should face, really. Why not just use a dialogue where I can enter my S/N, just like any other programm. Your XML file seems to be crap.
kork -- Jul 26 2010, 11:34 AM
Doesn't work for me either. I am happy to pay for a program like witch. But the license i bought should better work then. I hope this can be resolved soon.
datacaliber -- Aug 16 2010, 4:23 PM
If you're starting from a fresh install, try dragging your original license first.

For some reason my original license worked without the upgradelicense. Not sure why that is. Perhaps it already had the upgrade info from me attempting to drag it like 30 times.
calmeforet -- Nov 29 2010, 8:50 AM
Even what is said here in incomprehensible: "if you use Safari 4.0.5 and download the license file from Yahoo Mail, GMail, or MobileMe (again, possibly other services)". I don't see how I can download anything from Yahoo Mail, GMail or MobileMe. How can I "download" anything from my email service, other than email? I got a LINK, and when I click on it I just get a page in Safari: no file at all. There is nothing to download. If it is a file, why can't you send it by email as an attachment??? This has given me an entire hour of frustration, and I charge three hundred dollars an hour for work that is highly satisfying.
nfisher -- Nov 29 2010, 9:50 PM
I was able to figure it out... I clicked on the link they gave me for my license file. It opened up a webpage in Safari 5. I needed to save that webpage as a "Page Source" file. Then I followed the instructions listed above and removed the .xml extension from the file name. What was left was a ".timesinklicense" file extension. I then double-clicked this file and it activated my application.
Support_Admin -- Jan 23 2011, 9:17 PM
Sorry for the non-responses to this thread over the months -- it turns out the system doesn't tell me about comments posted to articles. If anyone here is still having issues with your license file, please email me directly: info at manytricks dot com.

thanks;
-rob.