We have always provided new license file download links to customers who have lost their license files. However, due to limitations with our cart provider’s interface, there was no way for a user to ask for a new download link on their own—we had to process every request. And if you live a time zone much different than ours, that meant waiting. And waiting. And waiting. And nobody likes waiting, especially not when the app you want to use isn’t in a licensed state.

So we’re happy to announce that you can now request your own new license file download links. Bookmark this page for future use:

License Lookup

Enter the email address used for purchasing to receive new links for each app you’ve purchased, or if you have the order number (starts with “MAN” followed by a series of numbers), you can enter that to receive just that one purchase’s license file download links. You also have to complete a hopefully-very-simple captcha before submitting your request.

This feature has been oft-requested, but it took us a while to create a solution because our cart provider has no way to do this programmatically. So behind the scenes, your request is being processed right here on my desk, by a five-year-old laptop that watches for inbound email and then runs a macro to replicate the manual tasks needed to send out license file download links. Yes, it’s a bit Rube Goldbergian, but it works quite well, and I love the fact that a Mac is involved in processing requests for Mac software license files!

If you have any troubles with the new tool, please let us know.

This entry was posted on Wednesday, November 6th, 2024 at 10:24 am by Rob Griffiths, and is filed under Behind the Scenes, Company News. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.