Many Tricks
There’s some feedback on Leech 2’s MacUpdate page from purchasers of Leech 1 who feel ripped off by the upgrade fee for Leech 2. They’re upset because Snow Leopard’s release basically broke Leech’s Safari integration (Safari had to be used in 32-bit mode to use Leech with it). Users who purchased Leech close to the Snow Leopard release date feel they didn’t get a fair value for their Leech purchase, because the program essentially stopped working soon after they bought it.
And you know what? They’re right. I wasn’t here during that time period, of course, but I should have realized that there was a specific Snow Leopard/Leech issue that I should have accounted for in the free license timeframe. I didn’t; I messed up. As such, I’m going to try to fix that problem now, with this offer:
All I need is your proof of purchase of Leech 1 and a brief explanation as to why you feel you didn’t get your money’s worth, so I can make sure we don’t screw up again in the future. With those two things in hand, I’ll send you a free Leech 2 license.
For those of you who have already purchased a Leech 2 upgrade and feel as though you deserved a free upgrade due to the timing of your original Leech purchase, please write to me for a refund and we’ll get it taken care of.
(I need your proof of purchase because Many Tricks has lost its customer records prior to March 17th, 2010, which is why that was the cutoff date we chose as we worked on the new version.)
I should have thought this through more carefully before we released Leech 2 (as it was more impacted by Snow Leopard than our other programs), but I didn’t. So all I can do now is try to make it better by doing the right thing.
I’m not a Leech user, but I think your honesty deserves a round of applause.