Your Questions, Our Answers

We use a combination of in-app help, Frequently Asked Questions (FAQ), and individual tickets to help answer your questions about and solve your problems with our apps.

As a first step, please check the Help menu in the app—we provide extensive help in every one of our apps, and often, you'll find the answer to your question in the help.

If help isn't helpful, try searching the FAQ:

Alternatively, you can browse by category:

If none of the above answers your question, you can open a ticket or send an email to for personalized help. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

To make status updates work, a valid email address is required when you submit a ticket. We will never share, sell, or otherwise distribute your data.

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