Moom is fully compatible with Mavericks, but Apple has changed how users enable the OS X feature (access for assistive devices) that Moom (and some of our other apps) uses to get things done. Enabling this feature isn’t much harder than it was before, but it is different.

Here’s the expert version: After installing Moom 3.1, visit the Privacy tab of the Security & Privacy System Preferences panel, and place a check in the box next to Moom’s entry in the window. Once you’ve done that, Moom should work fine. (If, for some reason, it doesn’t work, please check the end of this blog entry for some troubleshooting tips.)

If you’d like a more-detailed walkthrough on getting Moom to work in Mavericks, keep reading…a

First, make sure you’ve downloaded Moom 3.1 from either our site or the App Store. (Older versions are compatible with Mavericks, but display misleading messages on launch.)

Upon first launch of Moom in Mavericks, you’ll see this dialog:

Click the Open System Preferences button; note that this is not the default, so you can’t just press Return/Enter. After clicking the button, Mavericks will launch System Preferences, switch to the Security & Privacy pane, and then activate the Privacy tab. At this point, you should see this on your screen (click for full-size view):

Make sure you see Moom listed in the right side of the window; it will probably be grayed out and won’t have a checkmark in the box next to its name. To make Moom work, you need to click the lock icon at the bottom of the window, and then enter your administrator’s password when prompted:

After entering your password, the Privacy panel will be unlocked, and you can check the box next to Moom; once the Moom entry looks like this, you’re done:

Once this is set, Moom’s pop-up panel should appear when you hover over the green button, and all functions should work as usual.

What if Moom still isn’t working?

We’ve not had any issues with Moom not working in our testing. However, if you’ve enabled it as described above, and it’s still not working for you (or if you can’t enable the Accessibility flag), please try these fixes, in this order:

1. Quit Moom, open Terminal, paste this command, then press Return:

   tccutil reset Accessibility

   You won’t see any output, but relaunch Moom and see if you can now enable and use Moom.

2. Delete Moom completely (just the app), then reboot (not just logout/login, but reboot) your Mac. Then reinstall Moom from our site or the App Store, based on where you bought it originally. Note: Make sure you delete all copies of the Moom application before reinstalling. (You will not lose your custom settings.)

   Launch Moom and follow the instructions to authorize it; it should work.

3. If Moom still doesn’t work, the next step is to try this tiny free app called AppCleaner. Install it, launch it, then drag the actual Moom application onto it. You’ll see a list of Moom-related files; do not click Delete yet! Instead, uncheck the box next to the Moom.plist file, as shown here:

   

   This way, you’ll save all your custom settings, and delete only the app and related support files. Once that’s set, click Delete to remove all traces of Moom (and its caches, which may be where the problem resides). Then reinstall Moom and authorize it again, and hopefully it’ll be working—we’ve had three users report success with this app so far.

   If you’d rather not use AppCleaner, you can manually delete the files shown in the above screenshot, using Finder or Terminal.

If none of the above solutions work, the final step is individualized support: Email us, and we’ll proceed to troubleshooting your particular situation.

This entry was posted on Wednesday, October 23rd, 2013 at 6:29 am by Rob Griffiths, and is filed under How To, Moom, Products. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.