How to fix Moom’s pop-up in Mojave

A small number of Mac App Store customers are running into a problem with Moom in Mojave: The green button’s pop-up menu isn’t appearing. The rest of Moom works fine, but not the pop-up.

We’ve been investigating this since the earliest Mojave betas, and it doesn’t seem to be a bug in Moom. Instead, it seems to be related to Mojave’s Accessibility permissions database—for whatever reason, it doesn’t think Moom is allowed to control other applications.

The good news is that the problem is fixable. The easiest suggested fix is to just reboot your Mac, and hopefully that solves it. But if it doesn’t, you’ll need to follow the “The Somewhat Harder Fix” steps in this new FAQ entry.

That longer solution has worked for 100% or so of the dozen people I’ve provided it to, so it should also work for you. If it doesn’t, please open a trouble ticket and we’ll figure it out.

11 Responses to “How to fix Moom’s pop-up in Mojave”

  1. craig says:

    thanks – it was the “Somewhat Harder Fix” that did the trick for me.

  2. webhorn says:

    Thank you! The “harder fix” worked like a charm. Why did Moom’s permissions get wiped out when upgrading to Mojave?

    • Rob Griffiths says:

      They didn’t—Moom is still listed as approved in Accessibility. Something in Mojave’s internals, though, thinks it’s not.

      -rob.

  3. Marc Schoenrank says:

    hey there
    the reboot worked.

  4. Joseph Whitt says:

    The ‘harder fix worked for me. Thanks

  5. John Man says:

    The “Somewhat Harder Fix” worked for me. Thank you!

  6. Jeff says:

    The harder approach worked for me as well!

  7. John Remmers says:

    Thanks for the timely customer support. The “Nearly As Easy” fix worked for me.

  8. Josh says:

    The “Nearly As Easy” fix worked for me as well. I VERY much appreciate your input!!

  9. PSH says:

    The Nearly As Easy Fix worked for me too. Thanks.

  10. E.A. Moss says:

    “The Somewhat Harder Fix” worked perfectly!! And wasn’t actually that hard. This has been bugging me for so long and I couldn’t find a fix before. GRATEFUL!!

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