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All direct apps updated ahead of El Capitan’s release

Monday, September 28th, 2015

There are a couple of changes in the soon-to-be-released El Capitan that required us to update our direct-sales app update mechanism—an incredible open-source framework known as Sparkle. (App Store versions don’t have this update mechanism, because the App Store app handles app updates.)

Because of how we implemented Sparkle, we found that the updater wasn’t working properly in El Capitan. So we needed to fix this prior to El Capitan’s release. As a result, today we have updated every single direct app we sell (and even one we give away):

Butler, Desktop Curtain, Key Codes, Keymo, Leech, Moom, Name Mangler, Time Sink, Usher, and Witch

We have pushed all these updates live, so you should see them automatically (if you have our apps set to auto-update), or you can look in the Preferences > Updates section of a given app and manually check for updates. You can also download the complete new version from our site, if you prefer (just delete the old one and replace with the new; you won’t lose your settings.)

Posted in Butler, Company News, Desktop Curtain, Key Codes, Keymo, Leech, Moom, Name Mangler, Products, Resolutionator, Time Sink, Usher, Witch | 2 Comments »

An update on the Witch update for OS X 10.9.5 users

Monday, July 20th, 2015

When we updated Witch to 3.9.5, we did our usual internal testing before setting it free: Both Peter and I tested on our production machines running 10.10.4 (Yosemite), and in virtual machines running 10.11 (El Capitan) and 10.9 (Mountain Lion). Neither of us had any issues with any of these tests.

But after release, we heard from a number of 10.9.5 users that Witch was repeatedly crashing. We tried to replicate the crashes here, but didn’t have a lot of luck. From the crash logs, Peter was able to see that the crash was caused by some text handling code that works fine in 10.10 and 10.11. He spent many hours trying to work around this problem for our 10.9.5 users (we sent out two further betas for them to test), but in the end, he wasn’t successful: we can’t make Witch 3.9.5 run reliably in 10.9.5.

This means that OS X 10.9.5 users will need to install and use Witch 3.9.4. (At present, there are no planned new features for the Witch 3.x series, so OS X 10.9.5 users will have the same features available to them as users on newer versions of OS X. All new features will appear in Witch 4, which will require OS X 10.10 or newer.)

Here’s how to install Witch 3.9.4, and set it up to make sure you remain on Witch 3.9.4.

(more…)

Posted in Products, Witch | Comments Off on An update on the Witch update for OS X 10.9.5 users

Avoid download issues with App Store purchases

Monday, June 22nd, 2015

Over the last few days, several users let me know they were unable to download our apps from the Mac App Store. They reported that they were receiving this error message when trying to purchase or update:

App Store Error: Failed to verify the preflight file. It is not signed by Apple.

Emails like this are frustrating, because we have absolutely no official way to help such users—Apple handles everything related to the store after we submit our app. They test the app, hopefully approve the app, and then host it for downloading. If the app makes it through this process, it’s pretty clear the code itself is good, and any download issues are related to the user’s system.

In theory, Apple (in exchange for their 30% cut of our revenue) should be helping these users solve such problems. But based on what I’ve heard, that’s not usually the case, so they end up writing to me. After a bit of web searching, I found the cause and solution to the problem: Keychain Access.

In particular, the settings for OCSP and CRL in Keychain Access > Preferences > Certificates. For some apps, and for some users (but not for all apps, and not for all users; I don’t know why), these values must be set to “Best Attempt:”

Keychain Access' Certificates prefs

If these two values are set to anything else, it’s possible that some apps and/or updates will fail to download with the above-noted error message. I’ve never personally touched those settings, and I was curious why others might; a friend pointed out this thread, which recommends changing the settings to reduce background bandwidth usage by the ocsp process.

In any event, if you’re having troubles downloading apps and updates—not just ours, but from any developer—from the App Store, check these settings in your Keychain Access app.

Posted in Desktop Curtain, Key Codes, Keymo, Mac App Store, Moom, Name Mangler, Products, Time Sink, Usher, Witch | 5 Comments »

The Yosemite, the Witch, and the App Store

Thursday, June 11th, 2015

Many moons ago, we were alerted to a glitch in Witch‘s functionality in Yosemite (and in Mavericks 10.9.5 before that): The inability to properly switch windows across displays when those displays are in separate Desktops (nee Spaces). What would happen is that the app would switch, but the window would not gain focus.

We found a workaround for the problem back in November, posted a beta for users affected by this issue, and submitted an update to the App Store. And that’s where the troubles began…

Apple rejected the update, objecting to some code we’ve had in there since day one. Unfortunately, that code is pretty critical to how Witch works, and we’ve been unable to find another way of doing what we need to do.

So after months of trying, and talking to Apple about the issue, we’ve decided to release the update for our direct users, as we’re uncertain when (or if) we’ll be able to update the App Store version. So direct users, check for updates, or just download the full version of Witch.

If you’re using OS X 10.9.5, please do not update at this time! We’re trying to track down an issue that’s causing Witch to not activate on some users’ systems. If you’ve already updated, you can reinstall Witch 3.9.4.

But what about App Store users, you ask? If you’re affected by this problem, we suggest you switch to the direct version of Witch by following these instructions. This isn’t a full “direct sales” license, but it works just like one. The only difference is that it’s not portable between Macs; if you use Witch on more than one Mac, you’ll need to follow the instructions in the blog post to use the direct version on each of those Macs.

We don’t like having two different versions of Witch out at the same time, but in this case, it’s the best course of action for you, our users. If you have any questions about this, or the App Store licensing process, you can comment here, or use the Witch Support Page to ask for additional help.

Posted in Products, Witch | Comments Off on The Yosemite, the Witch, and the App Store

Our apps and El Capitan compatibility

Wednesday, June 10th, 2015

As you surely know by now, Apple announced OS X El Capitan (aka Mac OS X 10.11) this week, with general availability this fall. They also released a developer beta, so we were able to give our suite of apps a quick test on the new system.

Given El Capitan’s focus on improving Yosemite, not implementing wholesale changes to the system’s fundamentals, we were hopeful that things would just work.

And that’s what we found: all of our apps appear to work fine. We have not done extensive testing of 100% of the features in 100% of the apps, but they all launch and run, and we tested a number of functions in each app. Even older versions of our apps, such as Name Mangler 2, appear to run fine.

We may have some minor tweaking to do, due to the change in the system font, but the apps themselves are all running under El Capitan. Yes, this includes Butler. Yes, this includes Usher. And Time Sink. And everything else, including Displaperture and the beta Resolutionator. Even our two Safari extensions appear to work.

So if you’re a developer using the preview, or you’re planning on installing the public beta when it’s released, our apps should work as expected. Of course, please let us know if you run into any issues—it’s very difficult for us to test every feature in every app by ourselves.

Posted in Butler, Desktop Curtain, Displaperture, Key Codes, Keymo, Leech, Moom, Name Mangler, Products, Resolutionator, Safari Extensions, Time Sink, Usher, Witch | 12 Comments »

Something different: The Many Tricks holiday sale

Monday, December 15th, 2014

As promised, today we’re announcing both something new and something different … and the something different is our holiday sale. We’ve tried to keep it as simple as possible:

From now through end-of-day (USA Pacific time) on December 31st, 2014, all of our applications are 50% off—whether you buy them from us or from the App Store.

Note: App Store prices are 50% off, except in cases where the price would wind up on a $.50 split (because the App Store forces all prices to end in $.99). So for those “fifty cent split” apps, the App Store versions of each app will be $0.49 more expensive than buying directly from us.

Also note: Upgrades are not on sale. If you’re an existing user of an old version of one of our apps, just buy the full version at the sale price. It will be cheaper than the upgrade!

Finally note: If you want to save even more, just buy four or more of our apps, and you’ll save another 20%. This deal only works on purchases from our site; the App Store doesn’t allow us to create multi-item discounts.

No coupon code, no secret handshake, no treasure hunt … everything’s just half off for the next couple of weeks.

Gift purchases: If you’d like to give one or more apps as a gift, here’s how to do it:

  1. Load the Gift Our Apps web page.
  2. Select which product you’d like to gift, enter the recipient’s name and email address, then click Add to Cart.
  3. Buy whatever else you want for yourself, or proceed to checkout if it’s just a gift. (To give more than one gift, click Continue Shopping on the pop-up cart window, then change the information on the gift page and click Add to Cart again.)

When you complete your purchase transaction, you’ll receive the usual confirmation about payment, but you’ll also receive license files for the gift recipients. The email will read “Hello [your name]: Here is your license file for [product], made out to:,” followed by the recipient’s name and email address and the rest of the license email (and attached license file, of course).

You can then copy and paste the license file email (make sure you include the attachment, and probably exclude the first line with your name in it) in a new email to the recipient, and they’ll get the gifted app directly from you.

Posted in Butler, Company News, Desktop Curtain, Keymo, Leech, Moom, Name Mangler, Products, Time Sink, Usher, Witch | 3 Comments »

Coming Monday: Something new, something different

Friday, December 12th, 2014

The holiday season is in full swing, and come Monday (December 15th), we’ll be joining the festivities. How, exactly? Tune in Monday for the full details!

For now, let’s just say that the “something new” will help you with your resolutions in the new year, and the “something different” will directly affect your wallet this holiday season.

In other words, if you’re thinking of buying something from us soon, you may want to wait until Monday to see what we’ve got to say!

Posted in Butler, Company News, Desktop Curtain, Keymo, Leech, Moom, Name Mangler, Products, Time Sink, Usher, Witch | 4 Comments »

Witch switching glitch ditched—help us test the fix!

Sunday, November 16th, 2014

Our apologies for the lyrical headline, but after fighting OS X’s Spaces feature for a few months, we couldn’t resist a bit of humor…

Excellent news, multi-display Witch users: we believe we have worked around the most-annoying Witch issue in OS X 10.9.5 and Yosemite (OS X 10.10): The inability to activate a window on another display when switching via Witch. The window would pop to the front, but not activate.

Apple changed something in OS X 10.9.5, and left it changed in OS X 10.10…and whatever it was they changed, it broke Witch’s ability to properly switch windows across displays. You’d only see this problem if you had “Displays have separate Spaces” enabled in System Preferences > Mission Control. But as this is the default setting, most users were experiencing the problem.

If you’d like to help us confirm the fix, read on for the instructions.

(more…)

Posted in Products, Witch | 15 Comments »

Our apps and OS X 10.10 (Yosemite) compatibility

Sunday, October 19th, 2014

Now that OS X 10.10 (aka Yosemite) is officially out, here’s a status report on our apps. The short version: they all work fine, with some minor visual oddities here and there.

Primary applications

Our primary apps—Butler, Desktop Curtain, Keymo, Leech, Moom, Name Mangler, Time Sink, Usher, and Witch—are all compatible with Yosemite.

Some of these apps have some cosmetic issues we’ll be addressing via updates in the near future, but they’re relatively minor adjustments. We’re also working on finding a solution for a Yosemite issue that’s affecting some Witch users.

Baubleries and Safari extensions

The following run without any issues: Key Codes, as well as our two Safari extension (⌘-Click Avenger and Unread→Tabs).

We do not recommend the use of Open-With Manager, Safari Guardian, or Service Scrubber on Yosemite (or more generally, any release newer than Mac OS X 10.5).

Displaperture and Menu Bar Tint: Both of these apps need to be re-signed for Yosemite, and we will do so in a future update. Until then, to run them you’ll need to manually allow each to run in the Security & Privacy System Preferences panel—on the General tab.

You can either change the “Allow apps downloaded from” pop-up to Anywhere, or click the button you’ll see that asks you if it’s OK to run the apps, even though they’re from unidentified developers. (You’ll see this button after trying to run the app once.)

Overall, the upgrade to Yosemite should be a fairly painless one for users of any of our applications.

Posted in Butler, Company News, Desktop Curtain, Key Codes, Keymo, Leech, Moom, Name Mangler, Products, Time Sink, Usher, Witch | 23 Comments »

You want updates? We got updates!

Wednesday, August 6th, 2014

Today, we’re releasing updates to nearly every app in our collection: Butler, Desktop Curtain, Key Codes, Keymo, Leech, Moom, Name Mangler, Time Sink, Usher, and Witch.

Why the massive update day? First off, a few of the apps have some Yosemite appearance changes (any of the apps that have a menu bar icon, for instance)—and we know at least some of you are using the Yosemite preview. So that’s one cause for the massive number of updates. But not the main cause.

The main cause is that Apple is changing the rules for Gatekeeper in the upcoming OS X 10.9.5 (and obviously in Yosemite as well). This change, as discussed on The Mac Observer, could cause many apps (including ours) to warn users about running insecure software. (Our apps are not insecure, but the change in Gatekeper would make it look like they are.)

Because of the unknown release date for 10.9.5, we’ve taken the unusual step of releasing our direct version updates today, before the App Store versions are ready to go. We’ve submitted the App Store updates to Apple, but given the Gatekeeper change and the huge number of apps that need to be reapproved, we don’t know how long approvals will take.

If you’re a direct customer, you can get updates via in-app updating, or by downloading a new version from our web site. Our App Store updates are marked to release automatically, as soon as Apple approves them. As each is approved, we’ll do our best to note it on Twitter, so that you can get the updates as soon as possible.

For full details on any app’s update, go to that app’s page, then click on Release Notes (e.g., Moom’s release notes).

Posted in Butler, Company News, Desktop Curtain, Key Codes, Keymo, Leech, Moom, Name Mangler, Products, Time Sink, Usher, Witch | 2 Comments »

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